Posted By Frank Kreze on August 17, 2022Approaching adversity on the job with the willingness to listen, understand, and offer assistance yields more positive results than demonstrating a primary intention to punish and enforce rules. Although team members are frequently vocal in requests for
organizational attention to their needs, you must maintain a rational point of view. Developing the potential of team members and increasing productivity is more important than winning a verbal battle and proving the strength of your own authority.
The first step in dealing with a complaint is to discover whether you are dealing with a personal issue that is actually the team member’s responsibility or with a situation more appropriate for management to address. Although they may be unpleasant
to face, openly and directly expressed complaints are the easiest of all to handle. All too often, complaints are hidden from view and are expressed as symptoms that must be analyzed and interpreted.
If you determine that you are dealing with a minor issue that affects only one person, all that may be needed is one or two sessions in which you listen and help the person develop a solution.
If you determine that the complaint presented is not rooted in a personal problem of the team member, you know that you are possibly dealing with an organizational concern.
Frank Kreze is the President of LMI Canada which is the Mississauga, Ontario operations head office for the parent company, Leadership Management International. Since joining in 1999 he has operated one of the top performing business units for Leadership and Management development in Canada. His accomplishments include many International awards such as Leadership Counsel and Motivator of the Year.
His clients have equally been recognized with some prestigious National and International LMI Awards in corporate achievement. These awards recognize outstanding business sales growth, profit gain, cost reduction and quality improvements. Further these awards also recognize goal achievements in the leaders personal lives.
Prior to LMI, Frank graduated in Aerospace and Industrial Engineering and was involved in numerous senior executive positions. Frank has over 30 years of practical experience in aerospace, operations, manufacturing, auditing international project management, including product integration of complex systems.
Today, Frank and the network of LMI Canada certified partners continue to serve people and business needs by developing people and organizations to their full potential.
To contact Frank Kreze please call 905-890-0504 or email 
Preeti Raj is driven by a deep desire to provide organizations and executive teams assistance in professional and organizational development along with strategic planning.
Preeti, a graduate B.A. from York University and a Certified General Accountant professional, thrives on working with executives and business leaders of successful companies. She enjoys helping companies executives identify their performance objectives and assist them in developing a dynamic plan for attainment using the LMI suite of Executive and Management tools.
Preeti began her career as a public accountant and has gained numerous business skills working with a diverse business sector. These skills successfully enhance her current role as a business and personal development coach with LMI Canada.
Preeti is a self-confident and an enthusiastic businesswoman who is dedicated to facilitating people to their full potential and specializes in results driven measurable bottom-line improvement utilizing the untapped potential of people within companies.
Her passion and interests include her family, sailing, reading and cooking.
To contact Preeti Raj please contact 416-888-4846 or email 
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