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Motivation begins by discovering a need so strong that it triggers action.

Skillful communication is the essential human connection.

Genuine goal setting is the first step toward positive, deliberate action. Although goals are often imaginative and visionary, they are always a prelude to action, a track to run on, a course to take; they are never a substitute for reality.

Problem solving may involve a relatively insignificant item, or it may concern a serious issue with the possibility of a major impact on the entire organization.

Because actions come from attitudes, increasing productivity may require reshaping some of the attitudes that now dictate how you use time.

What you believe yourself to be, you are. What you believe you can be in the future, you can become.

High quality service is one of the significant results of an empowered team

The first ingredient of your success is to dream a great dream.