Client Engagement Survey

Whether you are considering using LMI Canada’s services, or have just recently graduated from our process, your customer service experience will be world class.

We are so proud of our track record that we openly publish up-to-date, real time value and satisfaction indicators of all national clients that have participated in an LMI program.  The graph below represents our clients’ candid feedback through a cumulative running average score.  As you can see, our clients agree that we are Canada’s Premier Leadership Development Resource.

Current National Client Engagement Average (Per Category & Overall)
4.57
Overall
4.38
Quality
4.35
Investment
4.58
Execution & Delivery
4.73
Communication
4.66
Leadership

WE VALUE AND THANK YOU FOR YOUR FEEDBACK FOR OUR OWN PERSONAL GROWTH

Please rate the following statements by selecting the numeric value which best represents your answer
1 = Extremely Dissatisfied, 5 = Extremely Satisfied
Rating Suggestion
QUALITY
I have improved my ability to set, write and accomplish goals 1 2 3 4 5
The LMI learning concepts and accountability processes have advanced my leadership capacity 1 2 3 4 5
I successfully applied the skills/knowledge I learned into my daily work 1 2 3 4 5
My job effectiveness has improved 1 2 3 4 5
INVESTMENT
As a result of this process I have realized a Return on my Investment 1 2 3 4 5
My performance and productivity have improved 1 2 3 4 5
I am pleased with the progress I made with my personal goals 1 2 3 4 5
The LMI development skills helped me to create a positive impact with the people I interact with 1 2 3 4 5
EXECUTION & DELIVERY
Overall quality of facilitation? 1 2 3 4 5
Degree of interaction in class? 1 2 3 4 5
Performance issues were addressed and participants were held accountable? 1 2 3 4 5
Participants were empowered to take responsibility for the steps necessary to achieve their goals? 1 2 3 4 5
Regular follow up occurred to ensure work plans remained on track, and were elevated effectively when required? 1 2 3 4 5
COMMUNICATION
Written communication from facilitator was accurate, clear, concise, and meaningful? 1 2 3 4 5
Facilitator communicated thoughts and ideas in a clear, concise and compelling way? 1 2 3 4 5
Facilitator managed information (written or verbal) with appropriate discretion? 1 2 3 4 5
Facilitator demonstrated attentiveness and comprehension during communications? 1 2 3 4 5
Facilitator listened objectively to what others were saying? 1 2 3 4 5
Facilitator ensured mutual understanding? 1 2 3 4 5
Facilitator responded and followed up in a timely manner? 1 2 3 4 5
LEADERSHIP
Facilitator remained persistent in the achievement of goals? 1 2 3 4 5
Facilitator communicated performance expectations and measures of success? 1 2 3 4 5
Facilitator delivered positive and constructive feedback? 1 2 3 4 5
Facilitator effectively assessed the performance of participants? 1 2 3 4 5
Facilitator recognized others for their contributions? 1 2 3 4 5
Facilitator demonstrated enthusiasm and generated a feeling of ownership. 1 2 3 4 5
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