No matter how much attention you give to prevention, some communication challenges will arise. When they do, view them with the attitude that they are opportunities for making needed adjustments and improvements. How you approach the solution of problems is best decided before they arise. When you anticipate the possible obstacles that could arise and plan solutions for them in advance, you are never paralyzed by surprise; you know exactly what to do.
Follow these general tips for handling difficulties, challenges, or problems:
1. Maintain a positive attitude about people and their worth.
2. Deal with causes, not symptoms, and deal realistically and effectively with the real issue.
3. Avoid arguments as they waste time and energy, and fog the real issues.
4. Be willing to accept personal responsibility for your part in solving any problem.
Attitude is everything! Learn how you will develop a serious commitment to personal and professional excellence. You have the freedom and the right of choosing the destination and charting the course for yourself. When you adopt the attitudes and apply the principles in this course you become the pilot and the navigator of an incredible success journey.