Customer Satisfaction Survey


 


Current National Customer Satisfaction Average (Per Category & Overall)
WE VALUE AND THANK YOU FOR YOUR FEEDBACK FOR OUR OWN PERSONAL GROWTH

Please rate the following statements by selecting the numeric value which best represents your answer
1 = Extremely Dissatisfied, 5 = Extremely Satisfied

RATING SUGGESTIONS FOR
IMPROVEMENT
QUALITY
Quality of program material?
Value of internal coaching (if applicable)
Advancement/Achievement of your goals?
Your ability to set, write, accomplish goals?
INVESTMENT
Effectiveness of My-Tyme system?
Value for your total time investment?
Impact of this workshop on your daily job?
Degree of your productivity improvement?
EXECUTION & DELIVERY
Degree of interaction in class?
Performance issues were addressed and
participants were held accountable?
Participants were empowered to take
responsibility for the steps necessary to achieve
their goals?
Regular follow up occurred to ensure work
plans remained on track, and were elevated
effectively when required?
Overall quality of facilitation?
COMMUNICATION
Written communication from facilitator was
accurate, clear, concise, and meaningful?
Facilitator communicated thoughts and ideas
in a clear, concise and compelling way?
Facilitator managed information (written or
verbal) with appropriate discretion?
Facilitator demonstrated attentiveness and
comprehension during communications?
Facilitator listened objectively to what others
were saying?
Facilitator ensured mutual understanding?
Facilitator responded and followed up in a
timely manner?
LEADERSHIP
Facilitator remained persistent in the
achievement of goals?
Facilitator communicated performance
expectations and measures of success?
Facilitator delivered positive and constructive
feedback?
Facilitator effectively assessed the performance
of participants?
Facilitator recognized others for their
contributions?
Facilitator demonstrated enthusiasm and
generated a feeling of ownership.


*Program: *Facilitator:
*Name: *Organization:
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"Attitude is everything!"
Paul J. Meyer